What should I do if my collection cart is damaged?
Q: What should I do if my garbage, organics or recycling cart is damaged?
A: If your cart is damaged, you can report it to the Town of Innisfail. Common issues include broken wheels, lids, or handles. You can submit a service request through the Q-Alert system or contact the town directly at 403-227-3376
Q: How do I report a damaged cart?
A: To report a damaged cart, provide the following information:
1.Type of cart (garbage, recycling, organics)
2.Description of the damage (e.g., broken wheel, damaged lid)
3.Your address and contact details .
Q: What happens after I report the damage?
A: After you report the damage, a service request will be created. The contractor will inspect the cart and either repair or replace it as needed.
Q: How long does it take to repair or replace a cart?
A: The time to repair or replace a cart can vary. The contractor aims to address service requests promptly, but it may take a few days depending on the workload and availability of replacement parts.