How do I report a missed waste collection?
Q: What should I do if my garbage collection is missed?
A: If your garbage collection is missed, you can report it to the Town of Innisfail. Common issues include bins not being emptied or collection happening later than expected. You can submit a service request through the Q-Alert system or contact the town directly
Q: How do I report a missed garbage collection?
A: To report a missed garbage collection, provide the following information:
1.Your address and contact details
2. Description of the issue (e.g., missed collection, bins not emptied)
3. Any relevant details about the timing or frequency of the issue
Q: What happens after I report a missed collection?
A: After you report a missed collection, a service request will be created. The town will send a request to the contractor to investigate and send a driver back to collect and/or investigate why it was missed.
Q: How long does it take to resolve a missed collection?
A: The time to resolve a missed collection can vary. The contractor aims to address service requests promptly, but it may take a few days depending on the workload and availability of drivers
Q: What are the guidelines for cart placement?
A: According to the Solid Waste Bylaw 1689-2022, carts must be placed for automated collection without manual handling. Ensure your cart lid closes fully and isn’t overfilled. Overloaded or improperly filled carts won’t be collected, and disposal will be your responsibility. Materials must fall freely during tipping, and materials that might adhere to the cart must be separately wrapped
Q: Who should I contact for more information?
A: For more information, you can contact the Town of Innisfail's Operations Department or check the status of your service request in the Q-Alert system or call 403-227-3376