Frequently Asked Questions (FAQ) on Snow Removal
1. How can I submit a snow removal request?
Residents can submit snow removal requests through by contacting the operations team directly at 403-227-3376, or by using the Q-Alert system.
2. What are the common issues reported?
Common issues reported include snow accumulation on streets, sidewalks, and driveways, as well as ice formation that creates hazards for pedestrians and vehicles.
3. How are the requests assessed and what actions are taken?
Each request is assessed by the operations team. Recommendations are made for inclusion in the snow removal program. The team ensures that all requests are addressed based on priority and available resources.
4. What is the Snow and Ice Control Policy?
The Snow and Ice Control Policy outlines the procedures and priorities for snow and ice removal within the town. Key points include:
Priority Levels: Snow removal begins with priority 1 routes, which include arterial roads, routes to emergency services, downtown, and school areas. These areas are cleared within 24 hours of a snow event ending and completed within 96 hours.
Ice Control: Ice control through the use of sand and/or salt is used to improve traction and safety on roadways, parking areas, and sidewalks.